Conversational Marketing in the Age of Social Media
1 Sep
Part III of our Best of Back to School marketing campaigns of 2010 dives into the changing world of college textbooks. In recent years, numerous companies have sprung up offering alternatives to the notoriously expensive college bookstore. This year, I was particularly impressive by two such companies – Coursesmart and Chegg.
Through its sleek, easy-to-use website, Coursesmart offers an ever-growing selection of “e-textbooks” – electronic versions of the traditional print texts that can be read on desktops, laptops, iPads and even iPhones. Coursesmart’s e-textbooks give the reader the ability to highlight sections, take notes in the margins, print selected pages and cut and paste selections. Now there is no need to carry around tons of heavy books – you can keep them all on our laptop, read for easy access with just one click.
I was particularly impressed by Coursesmart’s synergy with Apple products. Being able to access textbooks from an iPhone is the ultimate in transportable texts. Furthermore, the iPad opens the door to more interactive and impactful textbooks. (See image above for an example of a Coursesmart text viewed on a iPad.) The Wall Street Journal discussed the iPad and Coursesmart’s innovative e-texts in a recent article, stating that the new device makes book publishers “eager to exploit its color, video, and touch-screen capabilities.” I, for one, would love to test drive this exciting new technology.
Of course, this new technology comes with a big price tag. Coursesmart’s e-textbooks, while less expensive than print versions, can still run in the $100 range. And then there’s the iPad, priced at $499 – a very pricey item to pile on top of an already expensive back to school season. Another textbook innovator, Chegg, combines new and old technology to offer a more affordable alternative.
27 Aug
On Wednesday, I kicked off my series on the best Back to School marketing campaigns of 2010. I sought out campaigns that are innovative, fun and helpful, both to the shopper and the community at large. In Part II of the series, I will highlight Target’s innovative and extremely useful “Roomates” Facebook app.
Target is a popular destination for college students stocking up on dorm necessities. To help ensure these coeds get everything they need, Target has developed an interactive checklist accessible via Facebook. The checklist has three options (“buy,” “have” and “pass”), and includes links to purchase specific products on Target.com.
The best part about this campaign, however, is the roommates option. This part of the app allows students to share their list with their roommate(s), helping ensure that one suite will not wind up with four vacuums and only one lamp. The app also features messaging, calendars, and even a bill splitter – definitely something I wish I had in college.
Once the checklist is complete, students can select the print option and bring the list along on their shopping trip. The checklist is even available on Target.com in a more traditional PDF format. All in all, this campaign is a helpful tool for college students, as well as an ingenious way to show off the megastore’s seemingly innumerable product offerings.
Stop by our blog on Monday for the conclusion of this series, in which I discuss two innovative and cost-effective alternatives to the traditional college bookstore.
25 Aug
Two weeks ago, a milestone was reached: I received my first school-related e-mail message. It opened with a jolly greeting from my professor, and moved quickly to talk of future assignments and course requirements. That’s when it hit me – I need to get ready for back to school!
As a grad student, I’ve done the Back to School ritual more times then I’d care to count. So, to liven up the hunt this year, I’ve added an additional item to my usual list of notebooks, highlighters and (of course) new shoes – find my favorite Back to School marketing campaigns. I sought out campaigns that are innovative, fun and helpful, both to the shopper and the community at large. A lucky few made it to the top of the class, and I will detail those campaigns in a series of three posts. Today, I will profile Staples’ philanthropy.
Students and parents browsing the aisles (or web site pages) of this office superstore for back to school necessities can do more than just buy – they can give back, too. For the third year in a row, Staples has partnered with teen-centric non-profit DoSomething.org to collect school supplies for children in need. Donation bins have been set up in Staples retail locations across the country, and school supplies of all kinds will be collected now through September 18th.
This year, Staples used Facebook and a celeb-filled online game to help students get involved. Teen can vote to join their favorite celebrity’s “pack,” and in the process donate $1 to the cause. Donations are also accepted via text message.
All in all, I loved Staples’ idea and its execution. These simple donations are a great way to teach everyone from preschoolers to high schoolers the importance of generosity and kindness towards those who are less fortunate. Furthermore, through their Do Something 101 microsite, they provide helpful tips that help students run their own school supply drives – the lesson being that teens can really “do something” big to help their communities.
Judging by the 28,000 Facebook fans and thousands of votes on the contest page, this event is a proving to be a success. Even Staples’ archrival Dunder Mifflin is getting in on the action! With that endorsement secured, I now know where I’ll be purchasing my paper…
I hope you have enjoyed this first installment of my survey of the best of Back to School. Be sure to visit our blog soon to see who else made the list!
16 Jul
Earlier this week I spoke on a panel of social media professionals to 70 executive directors and marketing staff of nonprofit organizations at Simmons College in Boston. The subject was Social Media: Tips and tools for using social media to build support for your mission. The event was organized by the Center for Non-profit Success.
We had a great group of panelists who provided a balance of tools, case studies and strategy. My task was to present on strategy. While everyone had a Facebook presence, only two or three audience members had a strategy to back up their social media activities. This is common amongst most nonprofits and many for-profits. Unfortunately, without a strategy in place, these organizations may not be creating content that serves their audience, delivers on their organizational objectives or have the triggers in place to understand how successful their programs are.
14 Jul
It may be early on in the race to Social Media marketing success, but there are already some notable leaders and laggards emerging. Which industries are the ambling tortoises, and which are the speedy hares?
In this post, we will review the findings of a recent report from intelligence provider Social Media Influence (SMI), and share our own analysis to help you handicap this race to success.
In their June report entitled “The State of Social Media Jobs 2010,” SMI surveyed the marketing departments of all Fortune 100 companies, to find out whether they have in-house social media resources, outsource their social media campaigns, or have little to no investment in social media marketing.
The graph below shows the results of their survey. The blue line represents the total number of companies in that industry, while the red line represents those companies in that industry that SMI deems “social media-savvy” (i.e. they devote significant in-house resources to social media marketing efforts). As you can see, the leaders of the group include Tech/Consumer Electronics, Healthcare, Retail and Automotive. On the flip side, the laggards are Petroleum/Energy, Financial Services/Insurance and Utilities. (Click to enlarge image.)
3 May
Seven things to stop doing on Facebook via Consumer Reports, June 2010 issue:
1. Using a weak password
2. Leaving your full birth date in your profile
3. Overlooking useful privacy controls
4. Posting your child’s name in a caption
5. Mentioning you’ll be away from home
6. Letting search engines find you
7. Permitting youngsters to use Facebook unsupervised
What else do you do to protect your privacy?
Also of interest:
Facebook’s Eroding Privacy Policy: A Timeline
How To: Disable Facebook’s Instant Personalization” [Privacy]
20 Apr
On top of everything else, Facebook thinks about the linguistical ramifications of the words it chooses. Yesterday you may have been a “fan” of a page, but today you “like” it. According to Facebook, to like something is lightweight in comparison to coming right out and saying you’re a fan.
I can’t say that I took particular issue with fanning a company, product or brand. To me it’s more about winning me over, doing something which stands out—deserves recognition and acknowledgement.
We have lots of choices today about where we can take our business: fly a particular airline, shop at which local supermarket, buy a certain brand automobile. The list goes on and on. Everyday we’re faced with choices. This brand over that brand. That company over this company. Bottom-line, the companies who win our business need to do something to earn it and keep it.
Will you think differently about which Facebook pages you like?
5 Mar
Weber Media Partner’s President, Catherine Weber, will be speaking tomorrow at Geek Girl Boot Camp Cape Cod – March 6th, 2010 – Hyannis, MA. Join her for a Primer on Social Media, and to learn about the Power of Facebook, Twitter, YouTube and LinkedIn for your business. Promises to be a great day!
16 Feb
Last night my mother told me that she reads our newsletter (nice) and wants to join Twitter, Facebook, LinkedIn and Plaxo. She is a consummate online communicator and consumer. She uses Freecycle to get and give free stuff, she buys things from QVC, she emails with our relatives in Germany, and she sends her grandchildren interesting pictures and stories via email. She is often sharing a new application or a time saving tip with me and my siblings. Next year her Christmas letter will be digital to save time and postage.
While my father, now 76 years old, has only been on a computer once, and with regretful results (that is a story for another day), my mother has been surfing the net like a pro for many years. While I think my dad would like to throw a blanket over the computer like he did to my sister’s bird cage to “shut that damn thing up”, my mom was panicked when her computer went in for a repair and required a back up while it was gone.
So today I read a study that indicated that the fastest growing segment using Facebook is women over 55, and I knew that they were talking about. The computer gives those who might otherwise be isolated so many ways to create community and keep in touch. Ellen DeGeneres has been promoting her Facebook page daily, which has resulted in over 1/2 million people signing up. Her audience, of course, is women of a certain age. We have seen the same effect with the Wellness Community, who had to close their physical doors two weeks ago, but have taken quickly to the Ning community we set up for them, with more than 100 members and growing.
So today I went to my Facebook page to clean up anything that my mother wouldn’t approve of and warn my sisters of my mother’s imminent arrival only to discover that I have nothing to hide from her. I must be getting old.
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